I walked into Klinke's today with a dress, hoping to drop it off for dry-cleaning. I waited in line behind an elderly gentleman who was picking up a comforter that he'd had drycleaned. After the elderly gentleman informed the clerk that there was a discrepancy between his dry cleaning bill and the initially quoted price, the clerk loudly announced, "Well, I wasn't the one who gave you the initial quote, and the other person who gave you the estimate must have made a mistake," and continued to insist that the customer owed the new, and much higher amount. I just couldn't take it. Second in line, I announced that I wasn't going to get my clothes drycleaned here after all and walked out. After reflecting on how poorly this elderly gentleman was treated, I wish I'd said a whole lot more to the clerk. There is *nothing* ok about giving an estimate for a service with the caveat that "This estimate means absolutely nothing."