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  • I submitted a request via email to Garcia's Windows & More on a Sunday evening. In the email, I detailed out my request for replacing the windows in both the front and rear of my condo with the specifications that I was also looking for windows that reduce the sound since our condo is directly off Frank Lloyd Wright. I received a call back from Mr. Garcia on Wendesday and he said that the email was very detailed and we spoke in great length about both the email as well as additional information. He said he would be out to see my condo within a week and would contact me back. Nearly two weeks went by before I made a follow up email regarding the status. I received a response the following day and in it Mr. Garcia quoted a price but no details in regards to the product and number of windows. I sent a follow up email asking if this was for both the front and rear windows as I outlined in the request below and Mr. Garcia stated he did not know there were windows in the rear. I asked then for a follow up call and additional details in regards to the price quote and have yet to receive any follow up emails nor phone calls. At this point, I would not recommend Garcia's Windows & More based on customer service since this is typically is a reflection of the style of business and work provided.
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