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| - What's the point of eating at a healthy eatery spot if they can't accommodate or adjust your order properly?
I placed an order online around 11:40 AM and noted to pickup at 12:30 PM. They offered curbside pickup, which is neat -- just have to note what your vehicle is, so that they can bring it out to you. My order was for the DK Burger with sweet potato fries, and in the special instructions I kindly requested to substitute the buns with lettuce wraps and to add no sugar to any seasoning on the fries and burger. Simple request, right?
I get there around 12:40 PM and the parking lot is full. I realized there is no dedicated spot for curbside parking/pickup, so the whole curbside pickup idea is useless. As I approach the cash register, the lady was kind as I told her that I was picking up an online order. There was some confusion between her and the staff on where my order was, but they eventually found it after a minute. She handed it to me and said somewhat snarky that "my order has been sitting there for awhile". I told her that I placed the order only an hour ago but that pickup was scheduled at 12:30 PM. They must've not followed through on this, as my food was indeed cold. Her, along with the manager, gave me the option to recook my food and apologized to me. I was kind about this, but turned it down. Ended up taking my food and eating it cold, which was fine.
What really got me, though, was when I went to eat my food and discovered that they did not accommodate the special instructions I requested! There were two buns and no lettuce wraps , and it wasn't as easy as removing the buns, since the burger was all messy with the shredded lettuce. And because of this, I wasn't too sure if sugar was or was not used. I ate it anyways, but let's see if my blood sugar elevates throughout the day.
I'm not sure if I'll give this place another chance. The food tasted okay -- it was $11 altogether which seems fair. But even though they showcase themselves as a healthy eating spot, they aren't willing to accommodate to special diet restrictions, which I know most healthy eateries do.
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