We just had out windows installed yesterday and we are thrilled. From the very first appt w the sales guy right down to the installers... everything was amazing. Super professional and friendly. Overall great experience.
Now for everyone complaining about the first initial visit and them REQUESTING that ALL decision making parties are present at the initial presentation.... all I have to say is GET OVER IT. Just like when you buy a car, you have everyone involved because it's a purchase you have to agree upon. You don't just look at the lot and buy the first car you see... you get all of the information about the car, the features, finance options, etc. This is a business. Their time is valuable, just like yours and they are trying to avoid situations where ppl waste their time by saying, "Well.... I need to talk to my husband/wife/ (etc) first." Yes, Windows are pricy. There is a lot of information they want everyone to hear and see for themselves to avoid confusion and to be able to make an informed decision *together*. They have a whole menu of options and they want all parties present because they actually SHOW you the difference in the types of glass and how they block out heat, the different framing and how it is constructed. It really DOES make a difference. They don't want to spend time explaining all of this just to get the "I have to talk to the boss" B.S. & then never call back because of the price. Remember... This is an investment in your home. Its not picking out nail color at the salon. They take the time to explain and SHOW you why their product is the best. For as much as windows cost you'd think ppl would want the INFORMATION about WHAT they are looking to buy and why. Take the time to make am INFORMED decision about your home ppl! Don't be Jerks about the process. Invest the time to get a quality product from a company that's been around forever!