About: http://data.yelp.com/Review/id/lD6C07F1sDY5zP8BvMWCCA

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About: http://data.yelp.com/Review/id/lD6C07F1sDY5zP8BvMWCCA Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-06-08 00:00:00 (xsd:dateTime)
itemReviewed	Integrity Water Solutions
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	After reading all the glowing reviews here on Yelp, I was looking forward to getting a new water softener from Integrity Water Solutions. Our current softener was 8 years old and was here when we purchased 5 years ago. For a low end model we were lucky it lasted as long as it did. In addition, whoever installed the old softener had made a mess of our valves. The sales process with Earl went smoothly. We decided on a new 56K grain model to replace the old 30K. We wanted to have it moved from the outside to our garage. Earl also said they could run 1 inch pipe to prevent any flow issues. We had told him about our flow issues and he noticed the previous install had cut the pipe size to 3/4 from 1 inch to the old softener. We were worried there wouldn't be enough room in the garage cabinet where he said it could go. So I made sure Earl marked it on the quote to be sure to measure before doing anything. He also wrote to run 1 inch pipe from the unit to our water heater, and to clean up valving mess at service into house. He quoted me a price that included all of the work stated above. He also quoted what it would be if it couldn't be installed in the garage and was installed at it's current location. The Install Team (Kyle and Ruben?) arrived earlier than expected. Which was fine with me. I showed them the area the water softener was supposed to be installed and they measured it and said there was no way it could be installed there. I would basically need twice the space expected and that wasn't something we wanted to do. So it was determined to install it in the current water softener location. That's when the switch happened. The price quoted to me about installing in the current location was not going to be honored. I was told the quote for installing it at the current location did not cover cleaning up the valving mess where my water came in and the additional parts and labor of running 1 inch pipe. I was allowed to talk with Bryan and he explained his side and how they couldn't make money if they didn't charge more. He did say that they may not charge the full amount depending on how the install went (an extra $450 to the original quote). Since Earl didn't rewrite every single detail (installing 1 inch pipe and cleaning up the valving mess) on the second portion of the quote (where he listed the price for installation at the current location), so it gave them a loophole. It was obvious these things would be needed if it was installed at the current location as well. My Wife and I weren't pleased with this outcome, but we'd been without soft water for awhile now and didn't want to argue anymore. So we told them to proceed. It did take a longer than they thought it would and our water was turned off a good portion of the morning and afternoon. Other than the length of install I can't say anything bad about the work that was done. The Install Team was very polite and answered any questions I had. I tried to make sure they always had ice available for their water because it was a very hot day. They cleaned the site when they were done and I paid my invoice (the full $450 was included). We don't mind paying for work that needs to be done, but this left us with the impression of a bait and switch. Where one thing is promised and another delivered. Update 6/10/16 I spoke with Bryan a couple days after writing this review. He wanted to know what could they have done better as a company. I told him that my main grievance was with the sales process. I was promised a lot that could not have been delivered. Not at the price that was quoted to me. I appreciated Bryan's follow-up and desire to know how this could have gone better. He did let me know that my Sales Rep (Earl) was no longer with the company. I think that will go a long way to stopping these kinds of issues in the future.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Roy

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