We had a 10 am appointment and when we got there, they said the guy would be in at 1130. I've been calling since 2pm (5 calls in last hour) and each time no one knows what is going on. Each time a different operator answers and says they aren't at that location. How long should this take? It was just an appointment to get electrical on our trailer hitch. I didn't think it would take from 940 am until 3 pm. Why get an appointment for 10 am if it is going to take them all day. It still isn't done and they are open till 8pm so I'm thinking my whole day and night could be wasted waiting around.