I'm so glad other people have had decent experiences with the Emerald Clinic at the Phoenix VA, because that's not been my experience at all. 3 months trying to get a callback leaving multiple voicemails and still no response. I'm on hold now with the clinic number (referred by a patient advocate) and the line has been ringing for 17 minutes with no answer, no voicemail, nothing. Frankly this is a disgusting way to treat our vets. Better than nothing? Maybe.... (Make that 18 minutes....and counting)