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| - Upon having recently finished my dealings with Elite, I can safely say that even though people tell you to read the fine print, this is a company where doing so will not make the experience any better. To start, DO NOT, under any circumstances believe the quote they initially give you. My fiancé and I were originally quoted $1400 at the beginning of the process, so we made sure to save at least $1800, just in case, and it was a good thing we did. On the day of pickup, the foreman showed us the space we would be having in the truck and it was unrealistically small, especially considering that we told them in advance that we were coming from a large 1-bedroom apartment, and they guaranteed us that the space they quoted us for would be enough. It also did not help that we were constantly badgered for a tip before they were even done with the work.
Outside of that, the services themselves, in terms of disassembling and properly packing and moving our things, were exceptional, and we were impressed with the speed in which the job was completed. Unfortunately, our quote jumped up due to things such as an extra elevator fee that they charge you, as well as something called a "long carry" fee. They also charged for something as simple as how much tape they used, which is something we confirmed several times up front that that would be included in our price we pay, not something charged after the fact. (Thankfully we budgeted for this ahead of time.) We were able to pay them half of the amount up front, and off our things went.
We put our first date of delivery as April 29th, and we received a call on May 3rd saying that our things had left the warehouse en route to us. We then received another call on May 12th from the driver who would be delivering our things, stating that we would be receiving our goods the next day (May 13th) between 12 PM and 4 PM. Due to another customer before us, he ended up running late, but luckily we were the last customers of the day and he made sure to keep us updated on the situation via phone. Upon his arrival, we were charged another large elevator fee and "long carry" fee unexpectedly, even though the elevator was closer to our delivery apartment than our situation at pickup. Outside of that headache, the delivery was nice, and it was another speedy job. As luck would have it, all of our belongings were accounted for and for the most part unharmed, with the exception of our dresser, bookshelf, and IKEA bed, which they blamed on them being "pressed wood". Don't blame the customer for wanting nice, inexpensive furniture, blame the company who simply could've handled it better.
In total, our amount jumped to a little over $2300 from the original $1400 we were promised. We read the fine print backwards and forwards and STILL got screwed. My advice to anyone doing a cross-state move? Go with someone like U-Haul. They may charge more, but you'll have much more piece of mind, great communication, a quoted price they will stick to, you'll be able to track your things, and you even get to choose the date and time of day they deliver it (for those who need accommodation for work schedules, etc). If you can't go with U-Haul, then my second piece of advice would be to do your research in advance, as much of it as you can. This is something I can't stress enough. Elite takes advantage of those who don't have a large timeframe to move, and they bait and switch you with their "quotes" and hidden fees. Pay attention to the other reviews of similar experiences to my own and save yourself the immense headache.
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