| rev:text
| - Shady, shady, shady. This hotel ADMITS that they charged our credit card for someone else's meal, and will not refund the charge of $46.
My boyfriend and I stayed here for our friend's wedding, along with the entire wedding party and most of the wedding guests.
I called ahead, because I was arriving at the hotel at noon, and wanted to make sure that I had time to check in, get my room, get ready, and get to the off-site wedding by 4 pm. I was told that if I paid the $50 for early check in, it wouldn't be a problem to check in at noon. I booked the room and paid the $50 for early check in.
We arrived at 12:10, and *surprise* our room was not ready. They couldn't even estimate a time when it would be ready. We decided to go to lunch at the hotel and come back. At 1:30, we came back to the reception desk and our room STILL was not ready, with no estimate as to when it would be ready. We ended up taking whatever room was available at 1:30, and they waived my $50 early check in fee. (How KIND of them. Sarcasm.)
The room was fine. One of the outlets in the bathroom (like for hair dryer, etc,) didn't work, but other than that it was fine.
The worst part came the next day. We checked out, and had some free time before our flight home. We decided to get lunch at ROQ (the restaurant at the hotel), and bumped into some of the wedding party, many of whom we did not know. We pulled up chairs and joined the group for lunch. The service was bad. (Asking for refills multiple times, switching people's meals, etc.) When we were finished eating, my boyfriend went up to our server, told her we had a flight to catch, and gave her his credit card, asking her to put our meals on it.
After awhile, the server proceeded to bring everyone's checks to the table, and then at last handed my boyfriend our check...with his card in there, but hadn't run it yet. The server announced that everything at the table was accounted for except for one cup of coffee, which the bride said to put on her tab. My boyfriend asked the server to run the card that he had given her, and she collected it with the table's checks, again coming back after swiping all the cards and handing him the check last. He signed the slip, adding a tip, for a total of $42.
Fast forward to 2 days later. My boyfriend notices two strange charges from the Montelucia...a charge for $52 and a charge for $88, and no $42 charge. He called the hotel, and spoke to the manager, to try to determine what was going on. The accounting department saw my boyfriend's signed slip for $42, and acknowledged that they "accidentally" charged us $52 instead of $42. As for the $88 charge, the hotel claims that someone at the table was supposed to pay cash and did not, so they just added it to my boyfriend's credit card. So not only did they overcharge us $10 for OUR meal, but they also DOUBLE charged us for our meal AND added someone else's meal on our bill. My boyfriend informed them that he barely knew anyone at the table and that wasn't his problem, and asked to be refunded. The hotel blatantly refused. They actually admitted that they charged his card on purpose so he would contact the hotel and he could sort out who didn't pay.
Yes, you read that right. THE HOTEL ADMITTED THAT THEY PURPOSEFULLY CHARGED HIS CARD FOR SOMEONE ELSE'S $46 MEAL, KNOWING THAT HE WOULD CALL TO DISPUTE THE CHARGE, and then REFUSED TO REFUND HIS MONEY. They expect us to track down who at the table (of which we knew maybe half the people) did not pay their bill, and get the money from them.
Illegal? Yes. Shady? Yes. Never staying here EVER again and doing everything in my power to prevent anyone from staying here ever again? You betcha.
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