Shocked by the shape this Panera is in. I used to love this location as I live in Highland Heights. The last few times we have been in the was a distinct difference in the entire atmosphere. Manager smirks and giggles with employees while making sandwiches. No line yet it took 10 minutes to get 2 sandwiches made not to mention the fact that we waited for someone to come from the back to help us in the first place. Place looks shabby and is need of a good cleaning. Employee overall would be nice too. We will go to the Panera on Mayfield Rd from now on. Something tells me this happens a lot these days.