Professional, knowledgeable, courteous and honest service. My iPhone had a problem with the lightning port. The connector felt loose and wouldn't charge unless it was positioned a certain way.
I tried cleaning the port myself without being too aggressive for fear of damaging the port. In the end, I did not fix the problem. Eric was the person I dealt with and he said it likely needed a cleaning but they would inspect it to see if there was a more serious issue. Five minutes after he gave it to the technician, I was walking out of the store with my problem solved. They could have easily conjured up a more serious problem and I wouldn't have known.
Thanks Eric!