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| - My coworkers and I decided to enjoy a late dinner at Oretta last night. The interior of Oretta is quite beautifully designed which we acknowledged and enjoyed. However, we, unfortunately, did not enjoy the experience. Although initially warmly welcomed and provided with a customary testing of the wine ordered, the service quickly turned abysmal with the waitress being quite rude and short with us. Then, when we received our meals, I was stunned at the small portion of risotto I got for $22 plus taxes. The risotto, itself, was ordinary, at best but did not provide the type of flavour I was looking for from the description, and certainly not the portion size. The waitress continued to be hostile rather than accommodating. Then, we decided to order dessert. For a nice restaurant, it was appalling that the dessert took 30 mins to come out to the table, and even more appalling that one of the dessert orders was wrong. Once the incorrect dessert order was brought to the attention of the waitress while we were paying at the end, she found her manager and brought him to the table. I spoke quite blatantly and told him that I did not believe the incorrect dessert order should be allowed on the receipt on top of the poor service we had already received. Since we were a party of 10, it was mandatory to pay the 18% gratuity, which I directly vocalized to him, was unfortunate considering we, as a table, felt as though the waitress did not deserve such a tip. I, myself, would've given her $0.01 of a tip if we had been a smaller group. When met with these complaints, the owner/manager acted very poorly, telling us that he would try to make our experience better next time and that he would provide his email to us (which, incidentally, never actually happened). He also asked the person whose dessert order had been incorrect if she was "able" to pay the 18% gratuity, suggesting, as we had vocalized that we were retail workers, that she was not able to afford the bill. He did take the incorrect dessert order off the receipt but the damage had already been done. None of us will be going back to Oretta.
EDIT: The original bill was fixed on paper to remove the wrong dessert, but when my friend checked her bank account, the amount taken out reflected the amount of the original bill. I have never been so disappointed in a restaurant's service before.
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