Decent subs, but the ordering system is annoying and the staff is really clueless. This place needs a grown up in the worse way.
Some thoughts: quit hiding the napkins behind the counter. Label the subs for take out. Put subs in a bag. Take customers name upon order to avoid confusion. Open the line on the left side of the restaurant first instead of bottlenecking customers into the restroom hall. Finally, TURN DOWN THE MUSIC A NOTCH!