Well we walked in, they had lost our reservation despite by girlfriend calling ahead and being a platinum hyatt member (this was supposed to be my birthday dinner). We still decided to give it a chance, and sat at our table...waiter didn't show up for 17 minutes (having worked in the restaurant industry I notice these things). We finally walked out and were offered two free drinks for the terrible service, what a joke. I'm still baffled that we could not get service...the restaurant was not even half full. The resort is wonderful, unfortunately Alto is not.