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| - I came here for the first time today, thinking I would give it a try. This place is probably the worst place I've ever gone to with such horrible customer service. I went in at 845am for my schedule appointment to get an ombre done. I talk to the instructor to let her know what I wanted and she told me she would do exactly what I wanted. The girl who did my hair was extremely nice, she even told me at one point that she had never done an ombre and she would ask her instructor to get another student to help her out. So I saw the instructor ask another student to help her out with my hair and the student flat out said "NO" which I found to be extremely unprofessional. After that I told the girl that I wanted to it be settle and the color I chose was very nice and settle, but the instructor told the girl to do a vibrant red which is NOT what I wanted. After being there for so long, she finally sped up the process and blow dried my hair. I was there from 8:45am to 2:45 (LONG DAY) and when I got home I came to find out the ombre was not done properly. So I came back within 30 minutes of my hair being done to complain, and I was talking to Shelly (the rudest person there) she kept telling me I was wrong and was being so rude. So I scheduled an appointment for 5:45 for the same day to get my hair fixed assuming it would be done for free since it was not done right, they told me that I would have to pay so I was furious so my sister came and talk to them, which lead to a HUGE argument that involved Shelly (the RUDEST instructor along with Andrea (which had a horrible attitude) and Frisby (whoever that was), my sister at first calmly explained that I should get the service for free and Shelly decided to yell at her and so my sister yelled back and this went on for about 30 minutes, finally I was about getting done with my hair and this lady ask my stylist about my name, and I wasn't sure why and I asked the girl who wanted to know my name why she wanted to know and she said that she was making a statement for the school because of what happened (this is just ridiculous because she was not involved in my business to begin with). After that I went up to pay for my service and Frisby told me he would not charge me for my service, and that they undercharged me to begin with, I told him how I am suppose to know what your chargers are and he banned me from the store.
So if any of you are looking to go to this avalon school for any service, I would think twice before going because the instructors are very RUDE and no training in customer service and if this is how they act with their clients what message are they sending for the future stylist. I would never go back in a million years and I have already filed a complain with the board, but I just wanted everyone out there to know how they really are and I would NOT recommend anyone to EVER go here!
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