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| - So TODAY we were suppose to have furniture delivered. Called us on Thursday that our time was 7:20am-9:20am. I live in the snow belt, and I can tell you while yesterday the roads were pretty crappy, today they are FINE! 9:20am passed, 10am passed. I called the number 844-600-1795 to be told all deliveries were canceled. NO CALL to tell me, I HAD TO CALL. UNACCPETABLE!
Husband took off work to move stuff around, (which we did at 7am), and yesterday we had old couch picked up. SO NO WHERE TO SIT!
Have spoken to 3 different people (first person at customer service hung up on me) only to be told the best they can do is a Tueday late afternoon delivery. ALSO, not willing to compensate me at all, even though their web site states a $50 gift card if they are even late..... NOTHING. Now, I have spoken to Kristen the manager at Mentor location and I am waiting a call back today to advise why I cannot get delviered sooner, or what compensation will be. Also, calling the customer service back and phones are either not being answered or they are having phone issues. Probably because they didn't call anyone and tell them they were canceling ALL THEIR DELIVERIES TODAY!~
IF I had been called at 7am and told I was not getting delivery today, and apologized to and rescheduled, I would NOT be AS upset. But since I had to call MYSELF, and betold AFTER the fact, YES I AM MAD. HORRRIBLE SERVICE. The fact that they are not even WILLING to compensate is terrible. Inconveincing people and not even notifying them is terrible. Very upset since we were recommended by a friend to go here. NEVER AGAIN. I will also be letting all my family and friends know what a bad experience this was. It could have easily been just a small issue, but the terrible response and lack of follow-up made it very poor. I am VERY DISAPPOINTED!!!! Also, I posted this on their facebook page and they marked it as spam. I will be posting this ALL OVER social media!
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