Lets hope you dont need to use the warranty!!! We havent even had our $1600 mattress 90 days yet and the box spring broke...cracked in the middle and poking out the bottom. We went straight to the store and they put in a warranty call back for us. A week a half later someone calls us to set up an appointment for someone to come and inspect and now the mattress is starting to dip in the middle because there is no support. Where were we supposed to be sleeping until someone called us to see the box spring????? BEWARE THEIR 3RD PARTY WARRANTY !!!Because the store will not help you!!!