Came here for the first time a few days ago to eat with friends staying at the South Point, and let me say I'll never come back.
Got there at 7pm on a Tuesday and there was a line outside of it...uhm, ok. Wait in line and about 10 mins later we were seated. We asked for a bigger table since we had a large group, we waited for a larger table to clear up.
We were waiting for some time then our server came to take drink orders. She was nice, but it seemed like it was understaffed. I saw a few employees cleaning but not enough servers. Took a few minutes for our waters to come. Then we decided on what shakes and meals we wanted and ordered that. The shakes took a while too. When they came out they were huge and I was excited. I tasted mine (strawnilla) and it was ok, not great.
Then the burgers came. They were such sad burgers. I ordered the double burger with no lettuce and onion, and it came with lettuce. Ok, I'll live. Took a bite...disgusting. Dry. Didn't like it. Tried the fries, dry. Didn't like them. Ranch was watery.
I don't understand the hype around this place. I never need to come back. I think it's just a tourist trap. Save your time and money and go to in n out.