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  • We would have given this four stars, but we had a terrible customer service experience. We were seated right away on Friday night. The beer list was great, and we ordered two beers that were very tasty. A little too much time passed before our server asked about our food order. We asked about the cheese plate, and our server seemed only slightly knowledgeable. We ordered it anyway ($22), and also ordered the mushroom risotto and octopus. The mushroom risotto was excellent, and the octopus was very good. The cheese plate was also good, except there wasn't enough bread. This is where the bad customer service came in. We asked for more bread, the server told us it would be $5. We balked, and said "we've ordered cheese all over the world and have never been charged for more bread. We want to talk to a manager." Our server went away for a while and came back and said, "my mistake, it's $3". We said, "how about $1", he said he would get a manager. Some woman came over, although she didn't identify her job title. We asked for more bread, gratis. She said, "$3". We suggested that she sell us the bread for the reasonable price of $1, or else she should suggest something else to make us satisfied. She had no suggestions. She said she would talk to the chef, and that she didn't have the right "pull". We said, "we want to talk to someone with pull." At this point, our check was around $100. They really wanted that $3 more than for us to have a positive experience, I guess. After several minutes, "Chris" came by, who seemed to have the necessary 'pull' to get us our darn bread we needed to finish eating our $22 cheese. However, rather than try to make us satisfied customers, he acted defensive. Note to restauranteurs: if folks on $100 checks want bread to enjoy their cheese, don't try to squeeze $3 out of them. A satisfied customer is worth much more than that. We will not be back.
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