Although this is my go-to salon in Madison, it tends to be hit or miss.
When they're not swamped with walk-ins and appointments, service here is top notch. Everyone is super nice and accommodating. Love the glass of wine you get with your service! They also generally do a great job at both manicures and pedicures.
However when they're busy, I've been very disappointed with their service and quality. The last shellac manicure I had began peeling in 3 days, definitely not what you expect or pay for. The polish application was also very messy and uneven. They didn't apply enough coats and it was see through in parts.
They should utilize the other half of their building for additional pedicures and manicures and hire more staff. I think this would help their throughput and quality issues.