This place absolutely sucks. My party arrived at midnight last night and that's when our trouble began. Here's a condensed version of what happened:
- No server came to our table for 15 minutes after our arrival when I looked over the railing beside our booth and an employee responded "Do you need something?" I responded "Can we get some service?"
- It took 20 minutes for a simple martini to arrive at our table that was ordered upon our arrival. Their excuse "The printer at the bar broke"
- When our food finally arrived, only half the order was there (a mushroom flatbread). That one item alone took an hour. A half hour later, my chicken sandwich finally arrived. Their excuses "We had a cook walk out in the middle of service" "The manager had to be in the kitchen cooking"
- Excuse after excuse from two servers and a manager who are some of most incompetent idiots I have ever seen in a restaurant. Their solution; Lame apology after lame apology and comping our meal. They also gave us "Boston's Bucks" for our next visit.
What qualifications do I have? First, I'm a REAL chef with an MBA, a BS in Hotel-Restaurant Management and an Associates in Culinary Arts. I have been in Food and Beverage for 20 years. I realize most people working here are working their way through college, but that is no excuse for this piss poor service. Would you like me to come
in as a consultant and show you how it's done Boston's?