I had my wedding at the Icehouse and I can honestly say I wouldn't have picked this venue if I had to do it all over again. I chose this venue because of it's unique quality and the location was perfect, what I didn't like was my experience with their "middle person" also known as Downtown Phoenix Venues. I chose this venue because you are essentially being rented the building and everything else needs to be brought in (Everything!) I thought this was perfect since I could personalize everything and I didn't want your typical wedding. Well this place makes it seem that way but is actually the opposite, Riette has so many rules it's absurd.
I wanted to bring in a waffle truck at the end of the night and asked if we could park it near the patio on their parking lot, she said no because they only allow their five caterers on the property so I would need to have my guests walk outside of the venue for the waffles. Before I signed the contract she assured me that the caterers were open to working within my budget since I had read the online reviews and was a bit apprehensive about this very issue. I contacted all 5 caterers and only one would work with me and even then I had to pay 1,500 more than I originally budgeted. I had 85 guests and the caterers ranged from 5k-10k! I couldn't believe it. They didn't want to work with my budget and since they knew I was contracted with the Icehouse they didn't care about my business. I chose Atlasta Catering and they were wonderful but the price is what I wasn't happy with.
I asked if we could bring in a different caterer she said they didn't make exceptions and if they did that for me they would have to do it for other brides, a few weeks before my wedding I found a different wedding that was feautured on a blog and they used an outside caterer! There are so many discrepancies it's really infuriating.
I also had to hire 2 Phoenix police officers. Yes, 2 for a wedding of less than 100 people!! and pay for that as well. Had to pay an extra 300 for wedding day insurance that the venue requires (but that doesn't cover vendors so you have to make sure that they all have insurance of their own)
The hilarious part of all of this is that they've had RAVES at this venue and huge parties but a wedding with less than 100 people requires police officers and all of these rules and regulations? I understand that they don't want things to get out of hand but it's ridiculous. Also keep in mind that in order to rent pretty much any downtown Phoenix venue you need to go through her.
I spoke to several vendors some as far as Scottsdale and they knew about Riette's reputation before I even said anything, Will she let you do that? have you talked to Riette? she probably wouldn't allow that. I think that the building owner's need to realize that she is hurting their business by being so difficult to work with. I even had to tell my coordinator to strictly deal with the venue because I couldn't handle it anymore.
I went way over budget because of all of these fees and the added expense of the caterer. The wedding was beautiful and they did deliver the day of the wedding. My guests had no idea but I had such a horrible experience preparing for this huge event in my life that I really regret picking this venue.