I've never been able to find a groomer that would cut my cat's hair other than shaving her. Puff & Fluff showed me the different lengths that they could do. I was thrilled. When I picked her up she looked great and her fur felt wonderful. After we got home I saw that she kept licking at her tummy. I found that 2 of her little nipples were raw. I called and told them they need to be more careful when shaving my cats tummy. Almost immediately I received a call from the owner apologizing for what happened and saying that the situation would be addressed with the groomer. She insisted on giving me my money back even though I didn't ask for it as over all they had done a good job. I brought my cat back there a couple days ago partly because of the ethics of the owner and how great my cat looked. No problems this time and Friday's fur feels great. It's hard to cut a long haired cats hair and have it look nice. I'd been told by other places that she would look like a 2 year old had gotten at her with a pair of scissors. P&F does a good job of making the cut even so it doesn't look like that. I'll bring her back there again and am going to try them for a dog we have rescued that was brutally abused. Other reviewers have talked about how great they were with their dogs that had problems.