a couple months ago I left my brand-new leather jacket that I had only worn once. I called the next day on a Sunday and a girl answered. she told me that she had it and she would keep it for me. I told her right then that I would not be able to come in that evening but would come later in the week and she said she would hold it for me. when I showed up a few days later the guy working could not find it and took my number while he tried to get in touch with her. I called back a few hours later and he told me that she said she thought I was coming back the night we spoke and therefore left it on the coat rack. I was very clear with her in that I could not come in that evening and she gave me comfort in leaving it there by telling me that she would keep it for me. if she had said "I don't want to be responsible I'm leaving it on the coat rack" I would have changed my plans and came in to get it right away. i've asked several people in the service industry including bartenders, servers, restaurant and bar owners alike and all have agreed that if this happened they would have locked the jacket in the office. while I agree it is not the staff's responsibility to look after things that are left, I think it was careless of her to lead me to believe that she would keep it safe and then leave it on the coat rack for anyone to take.