I am not sure if the lady up front was the manager or the owner but she was very sweet. However the nail tech I had was a little aggressive On My Feet and cut me twice. I went in with a friend and because we were walk-ins and we wanted to be together they rushed our entire pedicure even though we let them know that we would be fine with waiting so that we would get more time. I am fond of the cleanliness and the comfortable chairs but I am not sure if I will go back due to the experience with my tech.