The worst customer service I have ever received at any so called "luxury" store. They are very far from that. They leave your CC info floating around, and use the excuse that they are "busy" for not the numerous emails or phone calls for a week after placing an order. Keep in mind the associate was using email to correspond with me! Pure negligence. The manager continued to say they can only ship ground even though it was supposed to be to me already, all from their negligence! They handled the situation very poorly. After a long time Versace shopper I will no longer give them my business. If you shop at Versace shop at the Forum Shop location. Much bigger selection and competent staff.