Staff is always friendly (especially to frequenters like me) and make the visit pleasant. My complaint is that it's literally, LITERALLY, always 45 degrees in here, even in the winter. Also, the coffee is usually bitter (but I guess that's why people enjoy SB?) and takes lots of sugar to balance it out if you don't like bitter. But if you bring an eskimo jacket and 53 packets of sugar, you'll enjoy this place. Lots of study space (and outlets).