I'm so glad I persevered and waited for Scott's service. He's a great bike mechanic, knows what he's doing, and most of all honest. He's very easy to work with, even educated me on some things on how to keep my bike well maintained. Like some of the other comments here, it might take a day or two for him to get back to you after you leave him a message, but don't give up. His service is top notch.