Not a huge yelper and I hope my review makes it to the top! I'm so relieved to know I can trust a company, their techs and office staff. Companies like this kinda throw you for a loop as you don't expect such amazing service - having been used to the average service professional. My AC started blowing less cool for about a week, then finally was blowing room temp air. I panicked as I have a two story townhouse and nobody ever wants to use a 30ft ladder. Jared was awesome... can't say enough about how impressed I am with his professionalism and competency. Kylie in the office was GREAT also! She gave me the short time window of arrival. So impressed... This work was contracted through my home warranty Old Republic.