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  • We ordered the six foot sub party tray containing three different sandwiches, three different breads and the fixings on the side. This was suppose to be our dinner during the super bowl half time. Some started eating when It was noticed there was mold on the bread. We immediately put everything back in the containers. I called Port of Subs but they never picked up(learned the next day that they closed early at 4 pm). We had to put together frozen food for our dinner as we would not eat moldy bread or food that came in contact with the mold. No one would go out to get food because we would miss the second half of the super bowl. I brought the food back the next morning and spoke with the manager, Jaime. She apologized and told me that the owner does not allow her to give refunds. I was not coming back again so I told her to call the owner. This took quit a while. Finally the owner's wife gave her permission to refund my $54.13. I told her to have the owner call me. Two days later after not hearing from the owner, I called the corporate office. I was told that a field consultant would reach out to me. On February 13th the field consultant Gina called and listened to the situation about the mold on the bread. Gina she would speak with the owner. First of all, the workers should have noticed the mold on the top of the bread! Secondly, the owner should care about his business and call if there is a problem!
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