From my personal experience, I have been helped by really friendly people at the cashiers. The customer service is great in my opinion. All the ladies that have helped me have been very sweet to me, energetic, and are totally nice and supportive (and doesn't make things awkward) when I want to use my several coupons, Kohl's cash, and rewards card. They are super patient with me even when they have several people in line. When the line gets up to two-three people waiting, the manager or the assistant manager (don't know which one) is always on deck to either help out by ringing someone up themselves or grabbing another employee right away to handle the cashier for the next customer. I have never had to wait a super long time in line on regular days. There is always great deals to be found on the sale racks, especially when you have coupons. I love that I can use coupons on sale items, makes shopping so much fun! Things are put away neatly and the layout of this Kohl's is just perfect for me.