If I could give negative Stars I would. My Husband, Mother and I stayed in this hotel last night. This Morning my Mother went down to the lobby asking if they had a bagel or muffin that she could grab restaurant knowing it was closed as it was too early. The woman at the front desk told her that she could go into the restaurant and ask if they could accommodate her. She walked into the restaurant and the OPERATIONS MANAGER, Dave Perkins, was meeting with some of the staff in there and told her the restaurant was closed before she could even say a word. She replied to him by saying, I just had a quick question and he proceeded to tell her the restaurant was closed. She told him he was rude and walked away. He asked her what her question was and she then responded with "never mind I don't have a question". He made a comment about her to his staff that she was able to hear and she told him not to make her his example. She walked out to her vehichle and then he followed her out there. She was almost in tears at this point and she told him that he needed to get away from her. Mr. Perkins decided to interpret this as a threat and I received a phone call late this morning asking me to come get our things as we were now being forced to leave. I've made a formal complaint, but, since this is a franchise, I was told by customer relations that there's nothing they can do.
I spoke to Mr. Perkins myself and couldn't even hold an adult conversation with him. He's insanely egotistical and has no grasp of customer service.
I STRONGLY recommend that you do not stay here. This place needs a new Manger or its going good to fall apart.