Used through insurance company. They damaged my vehicle and gave me the run around. Spoke to Doug and he is the manager. Very rude. Bad customer service and he plays games. HOWEVER they did fix the problem. I wonder if this would have happened without my insurance company riding on them though. The lead technicians name is Eddie and he maintained a good relationship with me throughout the process. I recommend this technician. If I didn't have to deal with this Doug character I would feel much better. I recognize there may be unseen problems with service, however this Doug guy acted like I was trying to steal something and was totally rude to my sweet wife and got her angry. Doug, thank Eddie and his helper for the 3 star.