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| - Maybe because they are a new kid on the block, they seemed a little chaotic on not only the process, but servers were not well trained to understand the steps and length it takes for a simple basic pancake to be ready. Questions weren't clearly answered, when asked and was soon delegated to someone who at least knows a thing or two.I Butownie points are definitely given for ' trying'. Trying to pacify customers.
I always like to try the most basic classic dish whenever I head to a dessert restaurant. It's simple, if you can't even make your basic coreline well, how would your other dishes be good? Basic Japanese pancake with maple syrup. And this took 45 minutes to be ready. No toppings, no frills of fancy smeancy deco, just plain good old maple syrup with the two pancakes ordered.
Maybe it was a day - Monday that I picked to come. But be warned, a minimum wait time is half an hour, so only come when you have time to kill and if you're not on a time crunch.
Seats are limited, they were doing some product photo shoot on a day that I came in. But instead of attending to your customers first. Apparently the photo shoot, takes precedence. Pancakes were made for the photo shoot first as I see three nicely decorated pancake plates were brought for the photo shoot.
When I started complaining, they told me another 10 minutes. So all in wait time for two pancakes ... Takes an hour. Or at least 45minutes.
Also, the weird thing is, people who came 15 minutes after me, got theirs the same time. Now, go figure....
They're serving free pancakes in May 18 & 19. And this makes me wonder, if you cannot even cope with day to day operational needs, how would you be able to cater to mass's needs of celebrating your opening by serving free pancakes.
They were polite, apologetic & trying to appease, though, which was nice. My advice, go after the teething stage, unless time is not something you'd be concern with.
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