This is the closest Waves to my apartment so I frequent it quite often. Service is alright, coffee is decent, food is what you'd expect from a chain coffee place. Frozen somewhere else and thawed instore to serve. My biggest beef lately is that they seem to go through staff at a ridiculously speedy pace. They've either fired the staff or the people quit cause of poor management. I've worked behind the counter of a busy coffee place before, so I know what they are going through. Also, if I were the manager, I'd make sure the staff had a above average of the english language, as it's counter productive to order a coffee and have the clerk ask their co worker in another language what I'm wanting to order. Other than that, I'm here almost daily. Free wifi, chill music, and a bright space is a reason to come back.