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  • Plenty of time has elapsed for me to cool off (a year) so I am able to offer a dispassionate version of events referencing their service department. I have had multiple issues with this dealership involving a cream-puff vehicle with less than 60K miles. 1) Upon driving off the parking lot following an oil change and tire rotation I noticed my SUV veering substantially. I immediately called the service department, but they could not provide a reason for the veering. The veering continued for a week so I brought my vehicle back in. A tire had been partially flattened while under their service which of course necessitated a new tire. 2) A credit was issued for $356 after it was determined they over-tightened lug nuts following maintenance which had inflated the original bill...by $356. It took an extraordinary amount of time before they admitted to the error (I got a second opinion from another Ford dealership which corroborated my version of events). 3) It took hours, multiple calls and numerous e-mails to USE the credits. The credits kept 'disappearing' on their books. 4) My battery died shortly after another simple service call (oil change/tire rotation). Their paperwork stated battery "condition is good." 5) A tail light burned out exactly as I was leaving the dealership following an oil change (sure, it could be coincidence, but too many things have gone wrong upon immediately existing the property). 6) HOURS after I got home from my last oil change, my rear suspension failed. At this point I refused to bring it back to Gaudin Ford. Cost for repair at an independent shop? $873.35. I drive approximately 3-4 times a month (30 miles/month). It seems highly suspicious that so many things could go wrong while visiting Gaudin Ford and not at any other time. I have had stellar service at all other Lincoln service centers over many decades. I do not trust this establishment nor will I ever again patronize Gaudin Ford. Be forewarned.
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