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  • While the amenities are nice (pools), the staff are rude and inflexible. For example, they indicated that they needed to conduct a walk-through of my apartment within a week of giving notice that I would be moving. They provided a date and said it would be in the afternoon. I asked if it could be in the morning so that I could be there as I have pets. Angelica (assistant manager) refused. I asked for another date and was told they only do walk-throughs on certain dates and times. Then without further discussion, Angelica walked away. Knowing they would be difficult to work with, I requested a walk-through of my apartment before starting my drive across the country. We tried to get a Saturday walk-through. Angelica indicated she didn't work on Saturday, but could on Sunday when they opened at 11 am. We were planning to start our 26 hour drive on Saturday, but to accommodate the walk-through we stayed - in an empty apartment on the floor - until Sunday at 11 am. Angelica never showed up. We went to the office and found out she had taken the day off. When I complained to the Manager I got a weak apology and an excuse. Then of course, they billed me for damage to the carpet. I contacted them because when I moved in Angelica had sold me on the "sure deposit." It's a non-refundable deposit that costs less than a refundable deposit but that would cover damage - like an insurance policy. Or so I thought. When I got the bill, I emailed Angelica. She emailed me back and very rudely stated that it was explained thoroughly to me by her when I moved in. Interestingly she told me that she had only worked there 2 months when I signed my lease, so I'm confident she didn't know what she was talking about. You'd be better served living out of tent in the Arizona heat than enduring the pain inflicted by The Regents staff. Look elsewhere.
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