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  • While I love my Honda Odyssey (3rd one since 2000) we have had a horrible experience with the Finance Dept. at Showcase Honda, who convinced us to purchase the "Platinum Care" service agreement in December. To make a long story short, when I took the vehicle in today for a scheduled oil change and 15,000 mile "recommended service" according to owner's manual and service dept., I was told that said "recommended service" was not covered, only the oil change, roughly $50 of $170. Reading the contract, as well as remembering the conversations we had with the Finance guy - Brad Kreiss, aka SHEISTER, LIAR - at the time of purchase (because we don't normally EVER purchase service contracts), both clearly stated that ALL regular service would be covered for 5 years. In fact, Brad Kreiss stated "You will not pay one dime toward regular service for 5 years." Today, I was told there was a difference between "required" service and "recommended" service, and the $1845 we spent for the 5 year extended warranty didn't cover the "recommended" service, according to the owners manual. This is exactly opposite of what both the salesman and the finance guy stated AND what is clearly written into our contract. I will say that today, the service manager did end up giving me the service for free, after I had less that satisfactory conversations with both Mark and Jose in the Finance Dept., but even he suggested getting our money back (pro-rated, of course) because this is not the first time (probably the thousandth) he's heard the exact same complaint! As much as I love Honda, I HATE this crap! We will be pursuing a fair outcome vigorously, but in the meantime, I urge anyone in the Phoenix Metro area to shop at the other Honda dealerships. Showcase Honda sales and finance dept - thieves, liars, zero after-sale customer service!!! Be warned!!
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