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| - This is probably thee worst medical facility I have ever experienced in my whole 30years on earth. I wish I could give this no stars.
No exaggeration.
The front office staff are beyond unprofessional & rude (they thought it would be a good idea to hang up on me more than once, more than twice). After I reached out to the office manager (twice because the first time she didn't return my voicemail) and threatened to contact the chairman, there seems to have been minor attitude adjustments.
Tragic story how I even came to be under the care of this place... I went into urgent care last year (a completely different location) and was assigned a PCP who Im assuming practices out of this office, whom I have never seen & cannot see because she isn't taking new patients (makes perfect sense).
I called back in April to schedule a physical & was told that MY doctor, the doctor someone from THEIR staff assigned me to, would not see me, bc she doesn't see new patients. When I asked for an explanation, I was transferred without notice and ultimately hung up on. I was LIVID, so of course I left a msg on the office managers VM & expected a prompt response. Never heard from her.
Fast forward a few months. I twisted my knee & called to schedule an appointment. I called, was hung up on (unintentionally I believe), called back, was met with more attitude, after the woman wanted to schedule me for two weeks out from the date (umm no.) and then hung up on again. Called back, this time I spoke with a gentleman. He was able to schedule me and forward me to management (again).
This time she actually returned my call & after airing my grievances, she came to the conclusion that I was upset about the appointment date. Not the case, your incompetent staff are the reason for my frustration (how she missed that i have no clue)
I scheduled my appointment on a Tuesday for the upcoming Thursday.... TWO HOURS before my scheduled appointment time, I was called by an attending physician with instructions to go have x-rays done. WHO DOES THAT?! I go to the office, pick up the referral, and head to 1 of the 2 suggested radiology locations... 2.5hour wait. I go to the second location, they don't even take my insurance...
I go back to the office to see the MD with no xrays... visit goes moderately smoothly & I am referred to get an MRI for which they have to get approval. I was told I should hear from the front office in a few days and if not to call back.
A week goes by, of course I dont hear from them, so I call back. Saaaame attitude having front office lady informs me that the referral lady called 10days ago. I have NO voicemail, No missed calls from the date and time. Nothing. Her response "well it says right here that she called so..." (It took ALL my strength not to read this woman the riot act)
My mom is a nurse practitioner. I did medical scheduling for 3 years, for a major hospital. I have been surrounded by medical professionals my whole life. And I can tell you these medical assistants in this office are THEE EPITOME of "let me go be a medical assistant bc they make a lot of money." They don't care about the patients & their managers are letting this behavior slide. The reputation of this place is terrible (I had a little chat with the lady at the second radiology place).
After my knee situation is situated, I plan to change physicians/offices. But in the meantime ill keep you all updated on their shenanigans.
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