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| - ok, so typically I wouldn't buy all my lighting fixtures here. Most are way overpriced or similar fixtures could be found at your local hardware store for much cheaper.
Since I was building a new home, this was the home builders lighting company that they used so I chose my selections, to the tune of $3,000 above our "budget." Perhaps in Carrington-land, 3 large is not a big deal, but do you know how many pairs of shoes I could purchase for that!? I found our salesgirl pleasant but the front desk/reception staff were rude and belligerent. If you call in, it is almost an inconvenience that you called but once you do get your sales person on the other end they are really great and professional to deal with.
After my fixtures arrived, one glass cover on the chandelier was broken, and a tech did repair it although he seemed to be in a rush to get in and out and I got the feeling he was irritated with me when he cut his hand in the process of changing the broken cover, sorry my friend, your incompetence is no problem of mine. Then he made the comment that he "didn't intend on taking so long" with my chandelier, well, seeing that it cost about $1,200 I thought it wouldn't be a big deal to make sure all the glass covers matched! Either way, it was done, he was mad and I didn't loose any sleep over it.
Fast forward, now I am in the process of renovating my basement and required the same lighting fixtures, which are pretty much discontinued. I spoke with a lovely lady named Yvonna who was just as sweet as pie who took care of locating said fixtures and actually got them transferred from another location for me and managed to give me a little discount in the process...when I went to pay for these fixtures, about $500 worth to be exact, you would think that the front end clerks would be kissing some serious behind for the amount of dough people dump there, nope, guess again. One of the older ladies was busy helping someone on the phone, instead of me, a paying customer with cash in hand, and the other was taking her sweet arse time checking out another lady buying about $5 worth in bulbs. I don't mind waiting, not at all, I do mind the attitude.
Payment time, I tell this she-jerk that I had an order placed with so and so and what it was and how much I owed. She looked at me like I was from Mars, aggravated, in fact, that she had to look for the fixtures which happened to be by the front entrance and became even more irate that she was unaware I was offered a discount. She left me at the check-out to make sure that the sales rep did in fact give me a discount!! She was charging like a bull!! I thought she would turn into the incredible hulk at any moment!!! She had some difficulty with processing two transactions, I used visa and cash but I guess that is taboo here. I don't know about you, but I rarely have $500 in my wallet at any given time.
All in all, Carrington does have a lot of beautiful items, some are severely overpriced and others on clearance are a steal, just make sure you prepare yourself in advance for a healthy serving of attitude from the front desk clerks.
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