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  • Unfortunately my rating is based purely on the poor performance of their billing department. We went to this urgent care in June 2016, for an arm fracture. The front desk was awesome, the doctors were understanding and caring, no concerns regarding care. When I received the bill after they processed it through my insurance, I immediately issued a check directly from my health savings account. This is something I've done many times with different medical providers, and a check goes directly to whatever billing office is located on the claim submitted to insurance. When checking my account a few months later, I noticed that about 2 1/2 months after I issued the check the same amount was redeposited back into my account and the claim was re-opened. I attempted to call the billing office multiple times with no success. My only solution was to re-issue the check under the assumption that it was lost in the mail. Up until this point I had not received any kind of notification from urgent care stating that I had a balance due. About a month and a half after I issue the second check I received a call from the billing office stating my account was overdue. I notified them of the issues regarding the check that it already been submitted and at that point they notified me that they changed billing offices and the address was not correct. At this time the second check was still pending and had not been redeposited into my account. I told them I was not comfortable making a payment over the phone when the amount for the bill was currently already out of my account because I had issued them a check. I requested that they note my account of these issues and I told them I once the check was sent back and the money was redeposited into my account that I would call and make a payment over the phone with my card. I recently received a notice from a collection agency requesting payment. Since receiving this letter I have not been able to speak to anybody from urgent care billing office. Each time the line states no one is available to talk to you and you're only given an option to pay over the phone automatically. I confirmed with the collection agency that this account will not directly affect my credit score and I decided to just pay with them. Very very very frustrating and I will do my best to never go to the urgent care again.
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