Tom Cropp was extremely great with my family and myself. Yes the outside is not ery welcoming. Believe me as soon as my family and I saw the outside we were not very happy. My uncle was brought here from the hospital and my mom and I came from out of town to help my grandparents. Tom is great he completely walked us through the extrememly painful process. I do hope that they move or get a better location. It is very industrial and not very welcoming on the outside. Tom helped us so much. He went out of his way to make sure we knew he would help us in every way possible. We liked him so much that we asked him to be the mc for our memorial. He was not able to but instantly knew someone who was able and willing. Thank you Tom. I asked tom if he could relay a message to my uncle. He said do one better and write him a letter. I will put it with him when he is going to be cremated. He let me know that he recieved it and it was three pages.Thank you so much Tom.