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  • We stayed in September shortly after they opened so we expected some kinks which can only be addressed after opening. The hotel is beautiful. Bravo Philippe Stark. Now as for the food. Barely average especially considering the prices. I have no problem paying $$$$ for food as a matter of fact I live for it. so when you pay top dollar, and the food is average on top of the service being beyond pathetic most of the time I get angry. While we are on the topic of service the hotel was dirty the entire weekend we were there. Some of this I give up to just opening but things like the exact same cig butts in the ashtray near the elevator on our floor all weekend and the same dirt, gum wrappers, etc. on the carpet hallway of our floor just means poor management. Zero procedures/protocols in place for their customer service. The coup de grace upon checkout when Asked how our stay was I attempted to address some of our concerns and the gentlemen at reception just said sorry I'm just doing my job. I didn't push the issue we couldn't wait to get out of there. I hope they have worked out the kinks from the looks of the reviews lately it doesn't look like it. It's a shame it has so much potential.
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