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  • DON'T WASTE YOUR MONEY!!! BAIT AND SWITCH!!! We ordered 5 dozen cupcakes with their signature "spikey flower" design. The flowers are featured on their website as well as found in their in-shop photo books (as well as on cakes for sale in their in-shop coolers). It should have been a slam dunk - afterall, this is one of their signature designs, right??? WRONG.... Imagine my disappointment when I saw the cupcakes that were picked up today (for an event tomorrow) and found that the flowers we were given were only 1/2 the size of the flowers we were shown as samples. To add insult to injury, there's an ugly unprofessional looking border of icing ringing each flower. I could have made better cupcakes in my kitchen at home with my 2 year old... Did I mention they taste old too? It seems ike they baked the cupcakes a few days ago and then iced them today. When the owner was consulted she was rude, defensive, and completely unhelpful. She refused to acknowledge that her employees made a mistake and she wouldn't refund our $100 deposit nor would she have the cupcakes remade or offer us a discount off of the several hundred dollar order price as a way to make amends for their horrible product. I will NEVER purchase anything from this place again and I will be warning all of my friends and family (including my Yelp family) to avoid them at all costs. In case you're wanting a good laugh, here's what a store employee said to me when I called to complain later in the afternoon: "The employee who took your order isn't aware of what the decorators are capable of doing. The decorators didn't call you to get an OK for the changes to your order because they just decided that their solution woud be ok. I'm sorry there's nothing I can do for you." Are you f'ing kidding me?!?! The employee taking the orders doens't know if the decorators can accommodate the orders she's taking? And the decorators are given license to make unilateral decisions regarding changes to the order without first consulting the client? WORST CUSTOMER SERVICE EXPERIENCE EVER... DON'T WASTE YOUR MONEY - YOU'LL GET BETTER SERVICE AT WAL-MART..
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