The first few times I came here, the workers did an amazing job which obviously prompted me to go back. Customer service is not extraordinary, but definitely suffices. Unfortunately, the last time I went, I was extremely disappointed. The worker threaded WAY too much of the wrong areas in my brows, causing them to be noticeably uneven. I'd rather have had my brows continue to grow than to have them become barely cousins. I have relatively dark brows so I rarely fill them in but since this mistake, I've had to do so just to hide the baldness and uneveness. Don't get me wrong, there are proficient workers here but it is a game of luck that I can no longer afford.