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| - This was my 2nd trip with my grandchildren to Altimateair, 1701 Lincoln Highway, North Versailles, PA. While completing the required Liability Waiver is time consuming I understand this necessity, but is there a more time efficient way to complete this process for those visiting the same facility with the same children? Is there a modified version that returning customers can access to help expedite entering the facility. This is a minor issue.
While I totally understand the company's need to protect themselves, my question is what kind of training if offered to the staff interacting with parents and guardians upon entering the facility. It is very comforting to see many, many staff on-site watching and guiding children as they play. My question is, are staff only trained in policing and how to safely use the equipment? It appears additional training is needed for those interacting with parents and guardians of children as they enter the facility. There was no explanation of what is required to access some of the experiences offered at the facility, which experiences were out of order, when or if it is necessary to have staff accompany those wanting access to some experiences. The staff are more interested in engaging in conversation with other staff and appeared bothered when asked to explain how to ensure children get the most out of their experience. My twin 9 year olds only had access to the trampoline. According to a curt response from various staff, when I asked if they had access to other experiences they were not old enough for the Jungle Gym, they didn't have the proper shoes for the Rock Climbing experience all of the other experiences were closed. What did $16 each for All Access cover? When I asked to speak to a manager, I was questioned why I needed to speak to a manager. So I tried another approach, is it possible to get a manager's contact information either in writing or a business card, again I was asked why I needed to contact a manager and that they would answer any questions I had.
To be honest, I'm sure you're aware since the facility caterers to children of various ages, sizes and levels of excitement trying having a conversation at the sign-in/payment area to address my concerns would not have been helpful . When a "manager" did approach me and I asked him for a business card, so I could attempt to have a private conversation with him or someone from Altimate Air he couldn't understand why I didn't want to have a discussion in the middle of chaos. He explained he needed to go "upstairs" to get either a business card or some type of contact information. I never saw him again. While I recognize your facilities are staffed by teen-agers and young adults, it is your responsibility to train them to interact with the public and have the knowledge to explain all the experiences offered by the facility. Since my grandchildren did not have access to all of the experiences available at the facility we should have been charged accordingly. After giving the facility all of my personal information and signing away my legal rights a verbal explanation at the time of payment, of what the facility offers from informed and knowledgeable staff doesn't seem like to much to ask.
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