I took my 2 westies here for the first time to get a full groom. 1 of my westies is a puppy so this was his first time at the groomers. I was a bit worried he was going to be difficult because he is just so hyper. But they called me an hour and half later to tell me they were all finished. When I went to pick them up I was not only amazed at how great they looked but also how much the entire staff was excitedly talking about how much they liked them. I could really tell they were treated well. My westies were so happy and excited it definitely eased my comfort of going to a new groomer. I will definitely continue taking them to Elegant.