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  • Update: The general manager interrupted his personal vavation to reach out within hours. He seemed sincere and I suspect the night would have been different if he was there. As stated below, my mom has had nothing but good experiences before this visit. So I'll try again another time and update my review. Original review: Zero stars. Went here last night for my 30th birthday with family, party of 11. Long story short, the food was meh. Many dishes came out luke warm so I regretted my choice of Ahi Tuna Salad for fear of poor food handling. No food poisoning this morning and my boyfriend enjoyed his steak. Server wanted NOTHING to do with our table. I was the youngest person there, so it wasn't a group of loud kids or anything. Server was rude from the start and very inattentive so my mother and I complained to the manager after appetizers arrived. I suggested to the manager perhaps we have a different server because I didn't want to pay a mandatory tip if the server was going to be flat out rude. He said he would talk to her. To her credit she wasn't rude to us anymore BECAUSE SHE FLAT OUT IGNORED US FOR THE REST OF THE NIGHT. NO LIES. We had to flag other severs or her down to get anything. Never checked on is to see how food was or anything. We waited nearly 30 minutes staring at all our dirty dishes after boxes were brought out for any follow up. No exaggeration because we were watching the Cavs game. It was in the third quarter when we started boxing up food and the game had been over for a while before anything else happened. You do the math. Let's just forget we had a cake on the table to cut with no knife, forks, or plates offered to us, or room for anyone to eat it. I honestly just wanted to leave but they wouldn't even bring us the bill!!! We were trapped!!! Finally my mom hunted down the manager and spoke to him privately. She said he had checked in with the server and she reported things had been good since he told her about our complaint. WHAT KIND OF MANAGER ASKS THE SERVER AND NOT THE GUESTS??? He never even walked by our table to even eyeball the situation so I guess he didn't want to be bothered either. He didn't even come to apologize to the table or me that I had this experience on my big night. At the end of the night, there was no mandatory tip in the bill and the manager offered my mother a couple gift cards. I flat out said I didn't want one because I had no intentions of ever returning. Since this was my first visit, I'll leave you with what my mom told me. She said she has been to many BJs locations and even that one and had excellent food and service. She felt the night was ruined by a server that wanted NOTHING to do with us. I'll try a different location since I was given a gift card but North Olmsted will never see me again.
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