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| - Strange that I am writing a review on Nordstrom. My mother and my sister both work at a Nordstrom (Mom is pacesetter at the one in Troy, MI and my sister is the manager of men's sportswear at the Novi, MI location) so I am extremely familiar with how Nordstrom's customer's service is supposed to be. While my experience yesterday was mostly positive, there was one gripe that I have that I will tell about a little later.
So, I decided that I had to do a little makeover yesterday. I was going out with girlfriends that night, and since I have been a little negative lately, I thought that buying a new outfit, makeup, and shoes would do the trick. So, first I went to the MAC counter to see if I could book a makeover session...they took me right away which shocked the crap out of me. The girl asked me what I wanted, and I just said (yes I did) I want to look friggin hot. With only that information in mind, Patty did the most amazing job that anybody ever did on my face. I literally felt better already. (and yes, I bought the colors that she applied...)
Then, here comes my negative experience. Now, I know that I do not look like the typical Nordstrom shopper, but I am not a raggy looking person either. I went to the TBD dept looking for something that I knew that I would never wear normally. There were about 5 girls working, just gossipping with each other, not paying me any mind. At first I wasn't annoyed. But when they would help others, that is when I became a little frusturated. Then, which my two pairs of jeans and 4 shirts that I was holding felt a little heavy, I tried to get a girl's attention, only to be ignored. I was amazed. I even dropped a shirt (maybe on purpose) and I got nothing. I had this one tall blonde staring at me but never came over. Then some young girl walked in the dept. and she ran over to help her. Maybe I was being a little irrational, but this is not the customer service that I ever experienced at a Nordstrom. I finally went up to a girl and said as much and couldn't believe the experience I was having. She was standing there in a state of shock, and I began to felt bad. In the end, Crystal did a great job with helping me, and even picked out a couple of shirts that I would have never thought of buying before.
So, Nordstrom at Chandler Fashion Square was redeemed, though I personally like the one at Scottsdale a whole lot better. I know that Nordstrom is now going with the smaller, two stories look for most of their stores now (the new one they are building in N Scottsdale will be like the one in Chandler) but I love the variety at Scottsdale a whole lot better. And a shout out to Thea at Scottsdale, who literally does the best personal shopping ever over there.
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