Rarely take issue with food service establishments as I have always worked in them and am aware of the challenges faced in doing so.
I live very close to this location and wish wish WISH I could have had just 1 good experience to keep me coming back. I walk past it every day and it's usually busy with an awesome looking patio I could enjoy on a regular basis. Unfortunately I've given it probably 3 or 4 chances now and each time am increasingly more disappointed with the service and the general way the place runs.
The servers aren't particularly rude as they are clueless, wait times are horrendous every single time, food is mediocre and the last and final time was so bad we asked for our bill and walked out before we could even order food.